Kit's Christmas dress

[wiccacat]

Hi, this is my first time posting here & i have a question. I've lost the dog pin to Kit's Christmas dress. Can i call or email customer service and get a replacement? I hate making phone calls and don't want to even ask if AG is just going to say no.

[DollDetective]

Hey, I'm pretty sure they can, they're really nice about things like that. You can email customer service first and ask. Also, check out the post titled, "Your American Girl-related website here," it's at the top. I think it's on the second plage, but one of the members has a list of codes for the replaceable items such as ribbons, shoes, socks, underware, etc.

[jrtmom3274]

It sure is! You have to order replacements over the phone, as they aren't available through the site. Here's the info:

QCO-01 Kit's Scottie pin $2

<font color="#051E50" size="1">[ February 01, 2006 03:39 PM: Message edited by: jrtmom3274 ]</font>

[wiccacat]

Thanks for the help. I'll have to get brave and call since the missing pin really bugs me.

[jenndon]

That pin is hard to keep up with! I have ours packed away.

You can also fax in an order on the back of the slip that comes with your order, or send in a catalog order, OR if you have a return, you can add the replacement part on that.

You just can't order over the website.

[amyjoy]

Just wanted to say Welcome!!!!! [img]smile.gif[/img]